Assistant Facilities Manager / Building Maanager

Assistant Facilities Manager / Building Manager Greenwich SE10, London Permanent Full-Time On-Site Join us and help create an exceptional residential experience We''re looking for a proactive and customer-focused Assistant Facilities Manager to support the day-to-day operations of the prestigious Greenwich Estate. This is an exciting opportunity for someone with experience in residential property, Build to Rent (BTR), Private Rented Sector (PRS), or facilities management who enjoys working in a fast-paced, customer-facing environment. You''ll play a vital role in ensuring residents receive outstanding service while helping to maintain a safe, compliant, and well-managed estate. Working closely with the Facilities Manager, you''ll be at the heart of estate operations, coordinating contractors, managing resident communications, supporting compliance activities, and helping deliver a first-class living environment. What you''ll be doing Resident and Customer Experience Act as the first point of contact for residents, leaseholders, visitors, and stakeholders. Manage enquiries received via email, telephone, and the on-site office. Resolve routine issues and escalate complex matters where appropriate. Coordinate and issue resident communications relating to planned works and service updates. Deliver exceptional customer service and build positive resident relationships. Contractor and Supplier Management Coordinate approved contractors and suppliers working across the estate. ..... full job details .....