Assistant Enforcement Manager

£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme Permanent, Full-time, 37 hours p/w Flexible working options (including hybrid) About the role Our client is seeking an Assistant Enforcement Manager to support the Parking Services Manager (Operations) in the coordination and day to day delivery of the Parking Enforcement service across the district. You will be primarily based in the district''s car parks office, with some On street and site based activity and will play a key role in ensuring high standards of compliance, customer service, staff performance and service continuity. The role includes delegated responsibility for operational decision making, workforce planning, rota management and oversight of enforcement activity, as well as acting as the operational lead for the abandoned vehicle service. You will provide supervision and guidance to Civil Enforcement Officers, Senior Civil Enforcement Officers and, when deputising, Supervisors. This includes overseeing operational standards, resolving issues as they arise, handling escalations, and ensuring staff are supported, trained and deployed effectively. You will also deputise fully for the Parking Services Manager (Operations) when required, ensuring the service continues to operate effectively. The role includes responsibility for handling complaints, Member enquiries and service escalations, ensuring learning is captured and improvements are made. You will work closely with colleagues and ..... full job details .....