Assistant Director of Strategic Planning and Customer Engagement Band 8C

Closing: Friday 3 rd July Assistant Director of Strategic Planning and Customer Engagement Band 8C BSO Headquarters, Franklin Street, Belfast Temporary (Until November 2026) £39.36 per hour 37.5 hours per week Target Start date: 1 st August 2026 Main Purpose The postholder will support the Director of Strategic Planning and Customer Engagement and BSO Executive Leadership Team (ELT) in enabling the Business Services Organisation (BSO) to deliver on its strategic goals and significant transformation agenda. S/he will be responsible for the strategic development and management of a portfolio of core Customer, Performance and Planning services delivered across the BSO as well as the operational management of the office of the Chair and Chief Executive, Complaints and Raising a Concern, and Sustainability. The post holder will be directly responsible to the Director of Strategic Planning and Customer Engagement for the delivery of a range of services to customers within the HSC and within the Business Services Organisation (BSO). He/she will support the Director in acting as a champion for BSO''s external customers and negotiating Service Level Agreements (SLAs) and creating appropriate corporate mechanisms for customer feedback. In addition, he/she will be responsible through the Director for managing a number of corporate functions, including strategic and business planning processes, business development and growth, the performance management framework, corporate and ..... full job details .....