Assistant Director - HR Shared Services

CandC Search is currently recruiting for this new opportunity. Please read through and apply if it is applicable, please do not forget about our fantastic referral scheme! All about the company I would be working for! What they do: Ivestment Management Size of the business: GlobalThe Role: Job Title: Assistant Director - HR Shared ServicesSalary: up to £110,000 DOELocation: London - Hybrid working This is a senior HR operations leadership role responsible for driving global HR service delivery across the UK, US, and additional regions. The Assistant Director will oversee a small team split between London and the US and report directly to the HR Operations Director. They will act as a hands-on team leader while also shaping strategy, governance, and continuous improvement for HR Shared Services. The role is ideal for someone who has operated in HR shared services leadership, understands knowledge management, and is comfortable influencing across global HR, COEs, and technology teams.Core Responsibilities Grounded in the job description, the role includes:Operational leadership of global HR Shared Services, ensuring consistent service delivery, SLA adherence, and a strong employee/manager experience across regions. Performance management using data to track volume, cycle time, backlog, and customer satisfaction, driving continuous improvement. Escalation leadership for complex service issues, coordinating with COEs and regional HR. Ownership of the global HR Knowledge Hub, ..... full job details .....