Assistant Care Coordinator

Assistant Care Coordinator

Nottingham, NG15

£23,810

Monday – Friday 9am – 5pm + On call duties 1-6 weekends

Looking for someone to start as soon as possible

Purpose

This role is ideal for someone with a care background who wants to progress into management, combining their understanding of frontline challenges with the opportunity to develop leadership, organisational and business skills.

The Assistant Care Coordinator position is designed to connect hands on care experience with organisational and support responsibilities. This role lets you step back from direct care while remaining an active part of the care field, applying your frontline knowledge to assist with planning, coordination and ensuring quality support for both staff and clients.

Job duties

• Support the Branch Manager and Field Care Manager in building and maintaining client care packages
• Handle initial client queries, gather information and share details with managers
• Assist with recruitment processes, including placing adverts, screening candidates and interviewing healthcare assistants
• Help resource and set up new care packages, ensuring smooth communication between staff, clients and managers
• Shadow client visits and, over time, independently attend meetings to discuss care package needs and issues
• Support day to day running of care packages, including rota planning, covering absences and resolving staff or client issues.
• Maintain strong communication with clients, social workers and case managers to promote services and build relationships
• Support quality assurance by sending out staff assignment reports and client questionnaires
• Carry out supervision meetings and job chats for field staff
• Regularly contact staff to maintain positive relationships, check availability and update records in the Aspire system
• Ensure client and staff files comply with CQC, NHS, and other regulatory standards
• Support with complaint management, including gathering evidence and taking minutes during meetings
• Provide business reports for your assigned area and work towards set KPIs, targets and objectives
• Uphold company policies, procedures, and industry best practices, including CQC regulations and health & safety requirements

Key Skills

• Strong people management skills
• Excellent communication and client relationship skills
• Organised, reliable and proactive problem-solver
• Self-motivated with strong leadership qualities
• Customer focused with a professional, “can-do” attitude
• Ability to adapt to changing practices and environments.

Company benefits

• Pension contribution
• 28 Days holiday including bank holiday + day off for birthday
• Recognition yearly awards
• Yearly bonus based on performance
• Use of company car – if available