Assistant Aftersales Manager

Assistant Aftersales ManagerFranchised Motor Dealership - Birmingham area Salary: From 35,600 (depending on experience) + Excellent BenefitsHours: 42.5 hours per week An exciting opportunity has arisen for an experienced Assistant Aftersales Manager to join a successful main dealership representing one of the automotive industry''s most recognised brands. Working closely with the Aftersales Manager, you will support the day-to-day running of the Service Department, helping to drive performance, maximise efficiency, and deliver an outstanding customer experience. This is a fantastic opportunity for someone with strong aftersales experience who is ready to take the next step in their career. Key ResponsibilitiesSupport the effective management of the dealership''s Aftersales operation.Lead, motivate and develop the service team to achieve departmental targets.Ensure the highest levels of customer satisfaction are maintained.Maximise departmental efficiency, productivity and profitability.Resolve customer concerns professionally and effectively.Support the achievement of key performance indicators and business objectives.Identify opportunities to improve processes and enhance performance. About YouPrevious experience within a main franchised dealership is essential.Strong knowledge of aftersales operations.Full working knowledge of Keyloop/Kerridge.Proven track record of delivering excellent customer service.Strong leadership, organisational and communication skills.Ability to ..... full job details .....