Assistant Administration Manager

Job title: Assistant Administration Manager

Location: Witham

Salary -35,000 - -40,000

Benefits:

• 5% EE with 5% ER pension
• 24 days (rising to 25 in 2024) holidays plus public bank holidays
• Life Assurance - 3x cover
• Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
• Employee Assistance Program
• Cycle to Work - Flex Self Funded
• Techscheme (White Goods) - Flex Self Funded
• Gym Membership discount vouchers - Flex Self Funded
• Discounts/Perks - Flex Self Funded
• Learning - not work related - Flex Self Funded

We''re looking for a dynamic leader who thrives in a technical environment and has a passion for delivering exceptional client service. You''ll be someone who can balance the demands of team management with hands-on involvement in complex client relationships, while driving continuous improvement across all service areas.

A background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols essential for this role.

Our client, a leading international testing and inspection company, is seeking an experienced Client Services Supervisor.

The successful candidate will manage a team of Client Coordinators, overseeing the complete customer journey from initial enquiry through to invoice completion, while maintaining the highest standards of service delivery.

The Client Services Assay Supervisor is responsible for high quality service delivery by our Client
Coordinators, with focus on operating within our strict HSE guidelines, quality expectations and to ensure
that our revenues continue to grow in line with our future growth strategy.
This individual will also be involved in production of quotations, tenders and discount requests, and will
oversee the quality of our client data to ensure our systems work efficiently and effectively.

Team Leadership & Management

• Lead and develop a team of 4-6 Client Service Coordinators
• Manage workload distribution and maintain appropriate staffing levels
• Conduct appraisals, training, and performance management
• Act as the primary technical point of contact for complex client queries

Service Delivery Excellence

• Oversee the coordination of services
• Monitor key performance indicators to ensure exceptional service standards
• Build and maintain strong relationships with clients and internal stakeholders
• Resolve issues and problems as they arise, working closely with laboratory teams

Business Development & Commercial Focus

• Support production of quotations, tenders, and discount requests
• Drive effective cash collection in liaison with Credit Control
• Maintain up-to-date market intelligence and industry best practices
• Ensure client data quality and system efficiency

Quality & Compliance

• Ensure adherence to strict health, safety, and environmental guidelines
• Maintain company quality systems across the entire team
• Drive process improvements and system enhancements
• Champion change initiatives

Experience & Qualifications

• Degree level qualification (or equivalent experience)
• Proven people management / Supervisory experience
• Experience in contract and commercial agreements
• Background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols