Assessor

Full time, contract (fixed term up to 31/03/2027 with possibility of extension) Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider ofgeneralist advice services in Hammersmith and Fulham. We help approximately18000 people each year with free, confidential, and impartial advice on a widerange of issues. Our Assessors are the first point of contact for anyone in the community thatcontacts us by phone or in person. The Assessor establishes what the issue is,ensures that all relevant information is collected, provides information and advice,and identifies the best next steps, ensuring clients are directed to the appropriateCitizens Advice Hammersmith and Fulham (CAHF) advice project, or externalagency. Successful candidates will be supported by our supervisory team to develop theskills needed to succeed and thrive in the role as well as having access to ourwealth of resources.This role requires a passion for helping people to work through many challengingsituations. Applicants must demonstrate the following, Organised focused approach, with the ability to accurately record information. An ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control. Good IT skills, especially the ability to use databases and navigate websites. Ideally you will have experience of delivering advice (Welfare benefits, debt, housing and employment) but transferable skills and ..... full job details .....