Assessment officer

Assessment Officer - Income and Debt (SC6) Edmonton Green Library, EnfieldWe''re looking for a motivated and customer-focused Assessment Officer to join a busy Temporary Accommodation Income Team. This is a great opportunity to play a key role in supporting residents, helping them manage rent accounts, and sustain their tenancies.In this role, you''ll work proactively with tenants in arrears, offering practical support and advice while setting up sustainable payment arrangements. You''ll liaise with colleagues and partner agencies to ensure residents receive the right financial and housing support, all while delivering a professional and compassionate service.Key responsibilities include:Managing rent arrears cases within temporary accommodationSupporting residents with income, debt, and benefit-related queriesBuilding strong relationships with tenants and stakeholdersMaintaining accurate records and working in line with policies and legislationWe''re looking for someone with:Experience in housing income, rent collection, or debt managementStrong communication and customer service skillsAn empathetic, proactive approach to supporting vulnerable residentsMonday-Friday 37 hours per week Ref If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth quoting the reference number.Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities ..... full job details .....