Assessment Centre Manager

Overview

Maximus

is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.Role:

Assessment Centre Manager

at Maximus. Hybrid role with some home working. Ideally based at Barrow or Lancaster, with consideration for candidates based at Carlisle or Workington. Travel between all 4 sides will be required (travel expenses provided).Salary:

£38,000

per year. Closing date: 15 September.Location: Lancashire, England, United Kingdom. 3 days ago Be among the first 25 applicants.Responsibilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levelsDeliver team objectives and performance against targets through robust performance management methodsFacilitate communications which support deliveryMonitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment deliveryWork with Area Manager to drive continuous improvement and disseminate though teamInvestigate and resolve customer complaints and escalate serious complaints as requiredCommunicate changes in assessment procedures and best practices (healthcare-based and administrative) to teamsEnsure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targetsEnsure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolutionSupport the continuous professional development of staff and encourage shared learningResponsible for effectively and proactively managing absences to minimise ad hoc and ongoing absenceOther ad hoc duties as requiredClinical ACMs should retain and maintain their approval for all areas they are trained, and as required by the operation you will be expected to carry out assessments and other clinical dutiesExperience leading and developing teamsExperience of delivering challenging performance targetsClinical experience helpful but not essentialQualifications and Experience

Able to balance needs of the business and customer/client. Seeks feedback and reviews and refines approaches to deliver better serviceDelivers high quality work; manages and monitors quality of work by teamAbility to manage workload, allocate and monitor team workload to meet output expectationsAbility to build good working relationships and promote cooperation across departments/locationsClear communication skills; able to engage a range of audiencesCapability to champion direction set by senior management and inspire teamsDrive for continuous improvementBenefits

25 days annual leave9% combined pensionFlexible benefits packageHoliday trade schemeEmployment details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Human ResourcesIndustries: Government AdministrationEEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.We are a Disability Confident Leader, with commitments to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment ..... full job details .....