Assessment and Support Specialist

This Role: Assessment and Support Specialist - 6 Month Fixed Term Maternity ContractHours: 37.5hrs per week - Hybrid Working Salary Banding: £41,236 - £43,406Location: Singer Mews, Stockwell- SW9 9AH - Hybrid Working PatternOur Assessment and Support Hub at MTVH acts as a gateway to internal support services and teams, and a central source of expertise and oversight on all areas of support within our organisation. This department takes on a coordination role for the most complex of support cases. As an Assessment and Support Specialist you will manage a respond to a range of concerns, referrals and casework that come into the Hub. Our goal is to work with our colleagues to reduce risk and achieve positive outcomes for customers. To achieve this, as well as your core work of advising and coordinating, you may also need to offer practical case management support to help colleagues build their own skills and confidence.Key Responsibilities and outcomes Receive referrals from across MTVH and conduct initial triage, assessments, and action planning, in partnership with colleagues. Determine the most appropriate team to lead support and overall approach to management of the case. Support colleagues in the management of support cases, providing advice, coaching, resources, and practical support - minimising risks and achieving positive outcomes for customers. Where needed, support colleagues managing cases by helping to complete referrals to statutory agencies, attending ..... full job details .....