Assessment and Recovery Officer

Assessment and Recovery Officer (Temporary Contract) Wolverhampton City Centre (flexible working available) Contract: Temporary until at least 16th November Directorate: Finance - Revenues and Benefits Grade 5 (salary dependent on experience)About the RoleCity of Wolverhampton Council is seeking a highly motivated Assessment and Recovery Officer to join our Revenues and Benefits team on a temporary basis.This is a key role focused on ensuring the right benefits are paid accurately and on time, while also maximising the collection of council income and recovering outstanding debt effectively and sensitively.Key ResponsibilitiesAssess and process:Housing Benefit and Council Tax Support claimsCouncil Tax and Business Rates liabilitiesManage and recover outstanding debt, including:Negotiating sustainable repayment plansDetermining appropriate enforcement actionAttending court where required to support recovery activityProvide excellent customer service through:Face-to-face interactionTelephone and written communicationHandle customer enquiries professionally, including sensitive or complex casesEnsure compliance with relevant legislation, policies, and proceduresSupport the wider team in service improvement and performance targetsAbout YouWe''re looking for someone who is organised, customer-focused and confident working in a fast-paced environment.Essential RequirementsGCSEs (or equivalent) in Maths and EnglishExperience in one or more of the following:Housing Benefit or ..... full job details .....