ASB Tenancy Specialist

4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist.The ASB tenancy Specialist will is responsible: for reviewing all new ASB reports to client and completing action plans and interviews with customers on high level ASB cases. Acting as gatekeepers for the regional Tenancy Specialist teams the Tenancy Specialist Triage Officer will ensure the correct categorisation of ASB cases and will prioritise these according to the risk. For proving expert advice to the contact centre on more complex cases, identify and correct errors and gather crucial information from complainants in addition to providing a responsive support service to regional teams. DUTIES AND RESPONSIBILITIES INCLUDE: Providing contact centre colleagues with advice on how to correctly log and categorise ASB cases, considering thresholds for investigation, risk to the customer and the obligation of Clarion and other relevant agenciesTriaging cases to identify and correct errors including potential data protection breaches and mis categorisation of ASBProviding instant feedback to Contact Centre Agents (CCA) if they have raised a case incorrectly on CRM and explaining what needs amendingMaking contact with complainants and stakeholders to establish further detail on cases where information is missing. Enabling regional teams to start an appropriate and proportionate investigation promptly and within published SLAsCompleting interviews with complainants over the telephone within ..... full job details .....