ASB Officer

An opportunity has arisen for an experienced ASB Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of an ASB Officer:Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolutionCarry out estate visits, interviews, and evidence gathering in relation to ASB casesWork closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputesTake appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalationProvide day-to-day housing management support across designated neighbourhood patchesMaintain accurate case records using housing management systems and CRM toolsLiaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolutionSupport tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagementMonitor risk and safeguarding concerns, making ..... full job details .....