ASB Officer

Job Title: ASB Officer
Job Type: Temporary (Initially 1 month with potential extension)
Location: North Wales 
Salary: £35,000 salary equivalent 
Hours: Full Time
 
BRC are working closely with a Housing Association in North Wales who are looking for an experienced ASB Officer to join their team on an initial 1-month temporary contract.
 
This is a patch-based role, with approximately 3-4 days per week spent out in the community managing a designated housing patch. The successful candidate will play a key role in delivering a high-quality housing management service, with a strong focus on anti-social behaviour while also supporting wider tenancy management functions.
 
Duties:

• Manage and investigate anti-social behaviour cases from initial report through to resolution.
• Carry out regular estate inspections and identify any issues requiring action.
• Manage rent accounts and support tenants with sustaining their tenancies.
• Conduct tenancy sign-ups and oversee the lettings process.
• Build positive relationships with residents, partners and external agencies.
• Ensure compliance with housing policies, procedures and relevant legislation.
• Maintain accurate case notes and housing records using Microsoft Dynamics.
• Respond to customer enquiries and provide excellent customer service across all aspects of housing management.

Requirements:

• Previous experience working within a Housing Officer or ASB Officer role.
• Strong knowledge of housing management, including ASB, rents, lettings and estate management.
• Experience using Microsoft Dynamics housing management system.
• Excellent communication and conflict resolution skills.
• Ability to manage a varied caseload and work independently across a housing patch.
• Full UK Driving Licence and access to a vehicle is desirable.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply.
 
For more information, please contact Meg Smith on (phone number removed) or (phone number removed).

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