ASB Manager

ASB Manager Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 29.29 per hour Job Ref: OR9855 Main Purpose of the Job Deliver a high quality, outcome-focused service by tackling anti-social behavior (ASB) and supporting residents through innovative, customer-driven approaches. Collaborate closely with Community Safety and other stakeholders to provide a dynamic, proactive service. Aim for high levels of customer satisfaction and compliance with Consumer Standards. Summary of Responsibilities and Personal Duties Lead and deliver a comprehensive, effective, and customer-focused approach to addressing all types of ASB complaints, focusing on support for complainants and victims to improve outcomes and satisfaction. Proactively identify areas for improvement and work with the Head of Housing and Communities to implement necessary changes. Ensure the team identifies vulnerabilities and understands the complex interdependencies with ASB from both victim and perpetrator perspectives. Embed multi-agency approaches in the team''s daily work to support vulnerable residents and raise safeguarding concerns. Ensure a comprehensive, multi-agency approach to Domestic Abuse casework. Lead, manage, and motivate the team to deliver high-quality service to residents, ensuring effective recruitment, induction, supervision, appraisal, and development of all staff in line with Lewisham ..... full job details .....