ASB Liaison Officer

Good Afternoon, I am currently representing Tower Hamlets Council who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a ASB Liaison Officer this role will be based at: E1 1BJ The right candidate will: Acting as the first point of contact for residents reporting anti-social behaviour. Responding professionally to telephone calls, emails and enquiries from residents, stakeholders and partner agencies. Providing support, advice and updates to victims of ASB. Logging and allocating ASB cases using Civica APP, COMINO and other case management systems. Maintaining accurate and up-to-date case records in line with data protection requirements. Supporting ASB Officers with victim contact, interviews, follow-up enquiries and case administration. Processing referrals to internal and external support agencies. Preparing correspondence, reports, flyers and intelligence submissions. We require the following: Has experience working in a customer-focused environment. ASB experience Possesses excellent communication and interpersonal skills. Can confidently deal with residents who may be vulnerable, distressed or experiencing difficult circumstances. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for ..... full job details .....