ASB and Legal Officer

JOB DESCRIPTIONThe Guinness Partnership is looking for an Anti-Social Behaviour and Legal Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, 12-month fixed term contract basis. We currently operate a hybrid working pattern where you will work 3 days per week in the office and 2 days remotely. About the role You will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards. This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating, and taking action against any tenancy fraud. You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives. What we re looking for We are looking for a highly self-motivated individual with excellent customer service and case management skills. You will also be able to demonstrate these essential skills: Excellent customer service delivery, demonstrating effective communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong investigation skills and good understanding of case management. Experience of working in a climate of legislative ..... full job details .....