Arrears Specialist

ARREARS SPECIALIST

BRISTOL

£32-40k, depending upon experience 

Our client based in Bristol is looking to recruit an Arrears Specialist to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As an Arrears Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with customer arrears. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As an Arrears Specialist you will:

• Lead the resolution of a range of arrears cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Keep up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Arrears Specialist, you must have:

• Previous experience with vulnerable customers is essential, ideally within an arrears/debt collections role
• A strong customer service background within a regulated industry (i.e., Financial Services, Utilities, Housing etc.)
• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming an Arrears Specialist, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!