Arrears and Litigation Specialist

Job Title : Arrears and Litigation Specialist

Location : Uxbridge Hybrid 3 days WFH

Salary : Up to £33,000

25 days holiday plus public holidays

Private medical insurance

Salary Sacrifice Pension matched up to 8%

Season Ticket Loans

Cycle to Work Scheme

Employee Assistance Programme (EAP)

Enhanced Maternity and Paternity

Wellbeing Days

Volunteering Days

Free Hot Drinks

Eye Care Vouchers

Relaxed Dress Code

Discounted Gourmet Society Taste Cards

Discounted RAC Vehicle Breakdown Cover

Discounted Gym Membership

Life Assurance

About the Arrears and Litigation SpecialistAre you looking to build a career in the mortgage or financial services industry? This role could be your ideal next step. We’re on the lookout for individuals who are driven by doing the right thing for customers, especially those who are facing financial hardship. You might be working in utilities, housing, collections, or another regulated environment and want to step into the world of mortgages. If you understand how to support vulnerable customers and are comfortable handling sensitive conversations, we want to hear from you. As an Arrears and Litigation Specialist, you’ll work with customers who are struggling with their mortgage payments. You’ll provide support, assess their situations, and offer tailored solutions. You’ll also play a part in managing the litigation process alongside solicitors, gaining invaluable experience in a highly regulated, stable sector. This is an opportunity to build mortgage servicing expertise, work in a supportive, people-first culture, and develop professionally in a role that makes a real difference to customers\'' lives.

Responsibilities

Delivering accurate and timely processing of mortgage administration activities

Engaging in proactive, empathetic conversations with customers in arrears

Conducting income and expenditure reviews to understand customers'' affordability

Negotiating and recommending sustainable solutions such as payment arrangements, capitalisation, or assisted sales

Providing effective signposting to third-party support services where needed

Monitoring agreed solutions and ensuring follow-up actions are taken

Working with appointed solicitors to support the litigation process

Making fair and responsible decisions in line with Consumer Duty guidelines

Experience required

Recent experience in a collections, customer support, or arrears-related role

Comfortable handling income and expenditure assessments and making affordability-based recommendations

A strong understanding of customer vulnerability and how to support it sensitively

Confident and clear communicator - both written and verbal - with excellent listening skills

Previous experience with regulated financial products (mortgages, loans, utilities, housing, etc.)

Highly organised with good attention to detail and a desire to deliver excellent ..... full job details .....