Area Tenancy Manager

Area Tenancy Manager

• Rate of pay: -22.41 PAYE or -29.51 Umbrella
• Full time - Temporary until mid-August 2026 with possible extension
• Location: Wembley, HA9
• Job Type: Hybrid (initially office-based until trained, then 3 days a week from home)

We are seeking an Area Tenancy Manager to oversee the day-to-day management of a defined patch of council housing. This role is crucial in ensuring that tenancies are well managed, communities are safe, and housing services are delivered effectively. The successful candidate will provide a visible, accessible housing management service, supporting residents, protecting housing assets, and ensuring compliance with tenancy agreements and housing legislation.

Day-to-day of the role:

• Manage the full tenancy lifecycle, including sign-ups, changes in circumstances, succession, and end of tenancy.
• Ensure tenants comply with their tenancy conditions and investigate breaches, taking appropriate enforcement action where required.
• Maximise rental income and proactively manage and reduce rent arrears through early intervention and payment plans.
• Investigate reports of anti-social behaviour (ASB) and nuisance, taking action in line with policy.
• Maintain oversight of estate conditions and work with services and contractors to ensure standards are met.
• Engage with residents, community groups, and stakeholders to improve neighbourhoods.
• Identify vulnerable residents and make appropriate referrals to support services.
• Prepare cases for legal action where necessary and ensure all actions comply with housing law and council policy.

Required Skills & Qualifications:

• Experience in a similar role within local authority or housing association settings.
• Strong understanding of housing legislation and tenancy agreements.
• Proven ability to manage both low-level ASB and complex tenancy cases.
• Excellent organisational and communication skills.
• Proficiency in IT systems relevant to housing management.
• Ability to work independently and as part of a team.
• Knowledge of welfare benefits and financial inclusion strategies to support tenants.

To apply for the Area Tenancy Manager position, please submit your CV detailing your relevant experience.