Area Tenancy Manager

We are seeking a highly motivated and proactive Area Tenancy Manager to take full ownership of a designated housing portfolio and deliver an outstanding, visible, and accessible tenancy management service. This is a pivotal role that places you at the heart of our tenants'' journey-ensuring they have access to support, feel safe and informed, and live in high-quality, affordable homes.You will manage tenancies end-to-end, from let to re-let, and work collaboratively with internal and external partners to ensure a seamless "one team" landlord service. A strong customer focus, commercial mindset, and commitment to achieving excellent outcomes for tenants are essential.Contract: Temp 12 monthsLocation: Wembley HA9Payrate: £22.41 PAYE / £29.51 UmbrellaWorking hours: Monday to Friday 35 hrs a weekHybrid: 3 days office based 2 days working from homeKey ResponsibilitiesTenancy and Portfolio ManagementAct as the face of the landlord, delivering exceptional customer service and taking full ownership of all tenancy matters.Manage the end-to-end tenancy lifecycle, ensuring tenants are supported to meet their obligations and sustain their tenancy.Maintain accurate resident records in real time and ensure compliance with all landlord responsibilities.Promote digital inclusion by supporting tenants to use online services and increase direct debit uptake.Income, Voids and Property StandardsDrive performance against KPI targets including rental income, arrears management, tenancy audits, ..... full job details .....