Area Manager

6 days ago Be among the first 25 applicantsTo maximise area sales and profits through the effective management of people, resource and budgets. This role is instrumental in making our shops the hub of the local community, acting as the face of Octavia, raising public awareness of our work with residents and young people.Key Responsibilities

Sales and Profit:Achieve agreed sales and profit targets, maximise profit through effective cost controlEffectively analyse shop financial data to make informed commercial decisionsMaintain a standard of excellence at all times with regard to customer service and supporter care across the areaEnsure all directives are effectively embedded across the areaDevelop and embed an effective area plan to generate additional income using local corporate contacts and mediaRegularly review high street and charity retailers to ensure shops remain competitive within the local marketImplement all business directivesGenerate additional income using local corporate and independent contacts, and social mediaStock Management (Donated and New Goods):Generate quality donated goods through area driven initiatives and ensure effective distribution across the area to maximise incomeEnsure Octavia stock selection guidelines on quality for all products are embedded in all shops across the areaAchieve all the agreed area Key Performance indicators including processing, average selling price, Gift Aid and Volunteer recruitment targetsEnsure all shops in the area comply with the agreed pricing guidelines based on the shops demographic profileAchieve area stock loss targets of new goods through effective stock management and full compliance with administration policies and proceduresEnsure that efficient and organised stockroom systems are maintained within each shop to maximise processing levels and incomeShop Standards:Ensure a high standard of merchandising and visual display is delivered (including new goods and donated stock) both windows and in-store, for all shops ensuring their compliance with Octavia guidelinesEnsure basic housekeeping standards and high levels of cleanliness are consistently maintained throughout the areaPeople Management - Paid staff:Recruit, develop and retain high calibre staff in all positions within the areaProvide relevant training and coach staff to maximise their potentialCarry out annual appraisals and monthly performance reviews for managersIdentify and manage poor performance in accordance with Octavia''s policies and proceduresMaintain regular communication with staff to inform, motivate and drive performanceSupport the Shop Managers in ensuring that shops are kept adequately staffed at all times, to maintain levels of serviceEnsure volunteer recruitment campaigns are fully implementedProvide support and guidance to paid staff on the management and volunteer retentionEnsure that volunteers have sufficient training and knowledge to maximise their potential theWhere appropriate, attend volunteer meetings, making sure volunteers are valued and rewarded for their contributionsEnsure paid staff use appropriate communication tools to keep volunteers up to date with Octavia''s performance and developmentAdministration and Health and SafetyAction all personal requests for information, reports and area administration within the agreed timescalesEnsure all shops comply with Octavia financial and administration proceduresAchieve compliance on Health and Safety procedures and audits in all shopsEnsure that all Octavia security procedures and policies are correctly followed and embedded in all shopsWorking with others:Be willing to work additional hours and to perform any other additional duties as and when required by the businessWillingness to work on initiatives with all support departmentsPromote positive internal and external relationships to maximise income and profit for OctaviaEngage with our wider communities to ensure our shops are at the heart of the communityMaintain a strong knowledge of Octavia''s structures and current activitiesTo maximise area sales and profits through the effective management of people, resource and budgets. This role is instrumental in making our shops the hub of the local community, acting as the face of Octavia, raising public awareness of our work with residents and young people.Key Responsibilities

Sales and Profit:Achieve agreed sales and profit targets, maximise profit through effective cost controlEffectively analyse shop financial data to make informed commercial decisionsMaintain a standard of excellence at all times with regard to customer service and supporter care across the areaEnsure all directives are effectively embedded across the areaDevelop and embed an effective area plan to generate additional income using local corporate contacts and mediaRegularly review high street and charity retailers to ensure shops remain competitive within the local marketImplement all business directivesGenerate additional income using local corporate and independent contacts, and social mediaStock Management (Donated and New Goods):Generate quality donated goods through area driven initiatives and ensure effective distribution across the area to maximise incomeEnsure Octavia stock selection guidelines on quality for all products are embedded in all shops across the areaAchieve all the agreed area Key Performance indicators including processing, average selling price, Gift Aid and Volunteer recruitment targetsEnsure all shops in the area comply with the agreed pricing guidelines based on the shops demographic profileAchieve area stock loss targets of new goods through effective stock management and full compliance with administration policies and proceduresEnsure that efficient and organised stockroom systems are maintained within each shop to maximise processing levels and incomeShop Standards:Ensure a high standard of merchandising and visual display is delivered (including new goods and donated stock) both windows and in-store, for all shops ensuring their compliance with Octavia guidelinesEnsure basic housekeeping standards and high levels of cleanliness are consistently maintained throughout the areaPeople Management - Paid staff:Recruit, develop and retain high calibre staff in all positions within the areaProvide relevant training and coach staff to maximise their potentialCarry out annual appraisals and monthly performance reviews for managersIdentify and manage poor performance in accordance with Octavia''s policies and proceduresMaintain regular communication with staff to inform, motivate and drive performanceSupport the Shop Managers in ensuring that shops are kept adequately staffed at all times, to maintain levels of serviceVolunteers:Ensure volunteer recruitment campaigns are fully implementedProvide support and guidance to paid staff on the management and volunteer retentionEnsure that volunteers have sufficient training and knowledge to maximise their potential theWhere appropriate, attend volunteer meetings, making sure volunteers are valued and rewarded for their contributionsEnsure paid staff use appropriate communication tools to keep volunteers up to date with Octavia''s performance and development

Administration and Health and SafetyAction all personal requests for information, reports and area administration within the agreed timescalesEnsure all shops comply with Octavia financial and administration proceduresAchieve compliance on Health and Safety procedures and audits in all shopsEnsure that all Octavia security procedures and policies are correctly followed and embedded in all shopsWorking with others:Be willing to work additional hours and to perform any other additional duties as and when required by the businessWillingness to work on initiatives with all support departmentsPromote positive internal and external relationships to maximise income and profit for OctaviaEngage with our wider communities to ensure our shops are at the heart of the communityMaintain a strong knowledge of Octavia''s structures and current activities

Requirements

For this position, we have listed the requirements we believe are essential for this role:Experience:Proven successful track record in multi-site Area charity retail managementProven experience of achieving sales and profit targetExperience of distance management of a diverse team of peopleExperience of performance management

Knowledge:Excellent understanding of high street retail and FashionSkills:Ability to motivate and manage a diverse teamSelf motivated with the ability to use own initiativeExcellent written and verbal communication skills with the ability to communicate effectively at all levelsExcellent organisational and planning skills with the ability to implement and embed strategiesCommercial awareness and excellent business judgementStrong ability to adapt and implement change with a flexible and proactive attitudeExcellent analytical and numeric skillsAbility to work effectively under pressureFlexible attitude and adaptable to changeLeadership and driveAdvanced - Microsoft office (Outlook, Word, Excel) application

Benefits

The salary for this role is £48,914.10 per annum with up to 10% pension contribution. You will also receive a Travel card ( Zone 1-3) of a value of £2,100 paid monthly pro rata.We also offer a fantastic additional benefits:

Flexible-workingLife AssuranceEmployee Wellbeing App/ Mental Health SupportOnline GP ServiceCycle to workOpportunities for self-development with over 60 courses available to self-enrolOpportunities to volunteer in our Charity Retail Stores or on our Befriending Programme

Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Sales and Business DevelopmentIndustries Civic and Social OrganizationsReferrals increase your chances of interviewing at Octavia by 2xSign in to set job alerts for “Area Manager” roles.

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