Area Manager - London - Cleaning Industry

Area Manager - London - Cleaning Industry

Alliston, New Tecumseth, ON, Canada • London, ON, CanadaJob Description

Posted Saturday, August 16, 2025 at 4:00 AMAbout UsWe are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.We have a competitive compensation and benefits plan including health, dental and vision, and a pension plan after 1 year.Department Purpose/ FunctionThe purpose of the Customer Experience and Retention Team is to enhance our existing customer relationships, customer experience and to lead the implementation of the customer scope of works (SOW) within Janitorial Services. This is to be achieved by listening to daily customer needs and acting proactively to meet and exceed scope of works and providing additional products or services to meet and exceed their everyday needs in real time.Job SummaryThis role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.The key focus areas of this role are in managing:

Customer Experience and RetentionPerformance of our Partners and CleanersOverall Store Operations (Including store budgets, profitability and KPI’s)Quality Standards and AuditsTrainingCost ManagementIncreasing Revenue and Profits per Store and Customer BannersUnited and Customer Processes, Policies and GuidelinesSupport to other Area Managers as requiredPlanning and Budgeting:Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules, budgets, potential add on sales opportunities).Implement store level budgets.Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.Customer Relationships and Communication:Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) and various departments within United.Address store level customer concerns and provide timely and effective solutions to problems.Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM''s) and Customer V.P level)Daily/Weekly/Monthly meetings with customers banners on store audits, case management and action plans, periodic schedules, scope of works.Daily/Weekly/Monthly reporting on issues and escalations, action plans, including access issues, to customer.Weekly or as required, store compliancy walks with customers.Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.Internal Communication:Lead and coordinate all store level communication with United Partners daily on issues and actions.Set expectations with Partners, provide training, coaching and mentoring.Participate in cross-functional weekly and monthly meetings with Regional and Support Teams (e.g., L and D, Partner Relations, Equipment Services).Process Compliances:Lead all process initiatives/implementation at store level; work with Sr. management on identifying store level trends and process gaps.Lead store level customer store/calibration walks.Lead process adoption in Salesforce.Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.Support Partner Change Overs (PCO) with Partnership team.Material Ordering.In-Store Specials.Conduct Visitation Audits and manage Case mgmt. for issues and escalations.Create and implement Periodic Schedules.A.R.I and H and S ComplianceI.D Badging and uniform compliance for all Partners and cleanersIn Store Partner Training and support Partner Effectiveness in Partner training ProgramSupport Partner Effectiveness team in Hiring/Recruitment/Termination of PartnersCollection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposesCost Management and Controls:Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.Support Sr. Mgmt. for operational costing for new and existing business.Monitor asset inventory, including but not limited to, equipment, supplies at store level.Implement transitions of new business in stores in compliance with customer transition process.Lead growth of In-store business by upselling Special services.Workforce and Performance Management:Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)Recruitment, Training and Development:Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness and L and D in overall Partner training program.Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness teamResponsible for managing business using United technologies provided (e.g. Salesforce and Microsoft Programs). Responsible for asset management.Additional Responsibilities:Perform daily functions in alignment with company mission, vision, and values.Work in compliance with all United, legal and health and safety policies and protocols.Protect company assets from damage and misuse.Perform other related duties as may be required from time to time.Other Job Requirements and Expectations:Available to address customer and Partner needs and concerns in a timely manner.Willing to travel frequently within the designated territory or outside the province as may be required from time to time.Ability to deal with high level of stress and solve problems as they arise.Ability to work flexible shifts on a rotation basis.Skills:Business acumenCommunication Skills: Active listening, verbal, and written communication skillsAdvanced Technology competencyExpertise in floor-care and cleaning procedures is an asset.Process and compliancy driven.Superior time management and problem-solving ..... full job details .....