Area Estates Maintenance Manager

OverviewArea Estates Maintenance Manager - Day to Day Repairs. Are you looking to develop an interesting and rewarding career in an ambitious city? Are you, highly motivated, professional and friendly? We are looking for an Area Estates Maintenance Manager to be part of our Day to Day Repairs team. Southampton is a city of opportunity. Can you help us deliver the vision for the entire city, ensuring we leave a positive legacy for future generations?

About YouYou will be part of the busy Estate Maintenance team within our Housing Operations Service that carry out approximately 40,000 repairs per year as well as maintenance and project work to over 16,000 council owned properties throughout our estates across the city. Your duties will include:

Manage a team of trades from different disciplines

Overseeing the management of Trade diaries

Visiting tenants and dealing with telephone, face to face and email queries

Investigate complaints including those from Councillors, MPs and Ombudsman

Supporting the other managers within the service

Building successful working relationships and partnerships with internal and external service providers

Managing the health, safety and welfare of staff and customers

Experience and a working knowledge of CDM and Health and Safety policies is a must along with being educated in a relevant building qualification of HND / HNC / CIOB. The successful applicant must have a full clean driving licence and will be required to undergo a DBS check. As the work is varied a flexible approach is required to meet changing needs and tight deadlines. Excellent customer service skills, enthusiasm, and a ''can do'' attitude is essential as you''ll be our ambassador when speaking to customers and suppliers. You will liaise with residents, peers and colleagues on a daily basis so communication and customer focus will be essential to the role. Organisational, customer service, time management and high level of competency in using IT systems are key to this role. You will need to be able to remain calm and unflustered when working under pressure and/or faced with confrontation.

About UsWe are committed to being a Child and Resident Friendly City where people are proud to live and work and where you can make a significant difference to our local communities. We want Southampton to be a modern city, amongst the best places to grow up, live and work in and we are committed to tackling inequality and to creating a city that is greener, fairer and healthier.

Our city is easy to travel around on foot, bike and public transport

We have a fantastic range of retail outlets, restaurants, bars, cinemas and theatres.

Our City has award-winning parks and open spaces with the New Forest National Park and beautiful beaches on our doorstep

We have one of the major ports in the UK operating 364 days a year.

Why work for us?You can be confident of a rewarding career, with a competitive salary, job security and a wide range of employee benefits including generous annual leave and career progression opportunities in return for your dedication to bettering the lives of Southampton''s residents. We’ll provide:

Access to the Hampshire Local Government Pension Scheme

Interest free travel loans and discounts

Employee Support Services

Employer pension contributions

Maternity/Paternity/Adoption leave

You will work a 37-hour and your basic leave entitlement is 27 days annual leave per year (not including bank holidays). This leave increases to 30 days after you have completed 5 years of continuous service. Other employee benefits range from childcare vouchers and discounted travel to money off at selected restaurants, shops and salons.

If you''d like to be part of our team and our City, apply today!

What we can offer youSalary: The salary band for this role is £47,181 - £51,357. The starting salary is £47,181 with annual progression through the salary bands. Here at SCC we have a range of different perks and benefits, a few examples can be found below.

Excellent with 16.8% employer contribution

Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)

Generous holiday 25-31 days, based on role and service

Flexible working options (role-dependent)

Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents

Training and development, including coaching and mentoring

Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks

Veteran-friendly employer with the Armed Forces Covenant

Retail discounts and savings through the Southampton City Council benefits platform

Discounted memberships at local sports and fitness centres

Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans

Employee volunteering scheme with 2 paid days leave to ..... full job details .....