ARC Room Controller

Brook Street is delighted to be recruiting on behalf of a leading global security services provider for Customer Service Operators to join their busy Alarm Receiving Centre (ARC) in East Belfast. If you''re passionate about delivering outstanding customer service and are looking for a long-term career rather than just a job, this could be the perfect opportunity for you. About the Role As a Customer Service Operator, you''ll be the first point of contact for customers requiring assistance and support. Working in a fast-paced control room environment, you''ll respond to alarms, handle customer enquiries, coordinate appropriate responses, and ensure all situations are dealt with efficiently, professionally, and accurately. This is a rewarding role where no two days are the same, and where your communication skills, attention to detail, and ability to remain calm under pressure will make a real difference. What We''re Looking For We''re keen to hear from candidates who: Have excellent customer service and communication skills Enjoy helping people and resolving issues Can remain composed and professional in a fast-paced environment Have strong attention to detail and good computer skills Are reliable, adaptable, and committed to working as part of a team Are looking to build a long-term career with a well-established employer Previous customer service, call centre, retail, hospitality, administration, or contact centre experience would be advantageous, but full training will ..... full job details .....