APS Desktop Engineer

APS Desktop Engineer Rate: £125 Clearance Required: BPSS Duration: 6 months Location: Worthing full time on siteRole Description The role will be a technical Support Engineer within Account Production Services (APS) working on the clients Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Once training has been completed and you have developed with the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Tasksandnbsp;Provide Desktop Support within the clientFault identification and resolution of incidents/requests within contracted SLA targetsMobile solution support (Mobile Phones and Laptops)Software and hardware installationPC ConfigurationLaptops andamp; MacBook imagingAssisting with IT Stores tasks when requiredSupporting internal and external eventsCreating and maintaining support documentationWhen trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issuesTechnologiesWindows 10, Windows 11 and MacOSMicrosoft Office 2016 O365Hardware - Desktops, Laptops, Tablets, Mobile Phones and PrintersCisco AnyConnect VPN, SCCM, Active DirectoryVarious software products, applications, and servicesWiFi Access Points and basic networking ..... full job details .....