Applications Support - MS Dynamics 365 - Sheffield - Hybrid

Application Support Analyst - Microsoft Dynamics 365 - Eco ServicesRole Snapshot: Salary: to 45,000 per annum + Benefits + Employee Development ProgramHybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be requiredRole Overview:The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st and 2nd line application support, works closely with internal users and third-party suppliers, and contributes to the improvement, optimisation, and adoption of Microsoft business applications.Key Responsibilities:Provide 1st, 2nd and 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365.Support Power Platform solutions including Power Apps, Power BI, and related integrations.Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs.Escalate complex issues to vendors or senior IT colleagues as required.Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage.Application Support Responsibilities:Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive.Maintain support documentation, knowledge articles, and resolution logs.Ensure business continuity through timely and professional issue management.Provide user support across multiple business ..... full job details .....