Applications Lead

Applications Lead - £70,000 - £90,000 + Benefits - London (Hybrid) Overview We''re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You''ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role andamp; Responsibilities:Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applicationsOversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systemsEnsure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAsAct as the escalation point for complex D365 issues, working closely with vendors and internal teamsProduce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvementsDrive continuous improvement of D365 functionality, performance, and user adoptionManage and deliver D365-related projects, enhancements, and upgradesWork closely with stakeholders to gather requirements and translate them into D365 solutions and improvementsManage integrations between D365, ERP/CRM platforms, and third-party systemsCollaborate with vendors and partners ..... full job details .....