Applications Change Manager

Applications Change Manager

Rochdale

We have a-fantastic opportunity for a transformational IT professional with proven experience of-managing enterprise application services in a complex environment-to join us at a critical time in our business strategy and help shape the-Applications team ensuring that services are reliable, secure, supportable, and aligned to business outcomes

Providing technical-leadership,-you will-be responsible for-key areas within the business:

• Owning business-critical application services (e.g. MRI, CRM, Integrations, Portal)-
• Ensuring high-quality, customer-focused BAU service delivery-
• Managing supplier performance and operational relationships-
• Leading service transition from project delivery into support-
• Embedding clear ownership, accountability, and service governance
• Developing internal capability and reducing reliance on suppliers

You will ensure that systems are stable and functioning, and will-take the lead in-incident, problem, and service improvement activities-to ensure SLAs are always met and that systems are continually performing as expected. You will ensure that all released are operational and meet relevant criteria before delivery.-Equally important is the ability to ensure the fundamental building blocks are in place to ensure-system-quality and processes are robust,-reliable-and responsive.-

You will be highly technically competent in and will have practical experience of systems integration. Equipped with a strong analytical mindset with the ability to diagnose and evaluate problems requiring IT-expertise-and the drive and problem-solving skills to develop and implement workable solutions.-You will be accustomed to leading technical teams and developing capability, improving service performance and user outcomes.-

With strong collaboration skills you will be able to work flexibly as a member of a dedicated team of IT professionals with the resilience,-confidence-and credibility to thrive in a fast-paced working environment.