Application Support Transition Analyst

The Application Support Transition Analyst is responsible for managing the transition of applications into steady-state support while also providing ongoing application support and operational stability. This role ensures seamless handover, effective knowledge transfer, operational documentation readiness, architectural completeness, effective governance between Delivery, Support, Vendors, Business stakeholders safeguarding production stabilityThe role requires understanding of CRM integrations, Salesforce Data Cloud and integrated Enterprise Application ecosystems. The ideal candidate demonstrates good stakeholder communication and meeting facilitation skills, with the ability to effectively engage and influence stakeholders at all levels. Additionally, the candidate should have proven experience in identifying and mitigating risks and be comfortable operating in fast-paced, enterprise-level environments.Key ResponsibilitiesSupport Transition andamp; ReadinessPlan, coordinate, and execute application transitions from development teams, vendors, or third parties into support.Provide support during critical releases or transition milestones and manage change requests and support release deployments.Ensure all support artifacts (runbooks, SOPs, architecture diagrams, data flow diagrams, access management, Integration landscape documentation, escalation matrices) are complete and validated.Liaise with project management team to conduct transition workshops and knowledge ..... full job details .....