Application Support Specialist

Customer Success and Application Support Specialist Location: Epsom (office-based) Salary: Up to £42,000, depending on experience Job Type: Full-time, Permanent About Our Client Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector and commercial organisations across the UK. They''re a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand and they''re now looking for an experienced Customer Success and Application Support Specialist to become a key platform expert within their Customer Operations team. The Role This is a senior, customer-facing specialist role not a people management position. You''ll act as the go-to expert on the platform, supporting customers and internal colleagues alike, investigating and resolving complex issues, managing escalations, and helping shape ongoing improvements to both the customer experience and the product itself. You''ll work closely with Customer Success, Account Management, Product, Technical, Development and Support teams to ensure customer issues are understood, progressed and resolved effectively. Key Responsibilities Act as a customer-facing expert on the company''s software platform Support and oversee complex customer conversations, ensuring responses are clear, accurate and professional Investigate platform issues, identify likely causes, and recommend practical solutions or ..... full job details .....