Application Support Manager

Baltic Recruitment are delighted to be supporting a distinguished market leader renowned for delivering advanced digital solutions for power grids with their search for a Application Support Manager. Overall Purpose:The Support and Maintenance Manager is responsible for ensuring the seamless operation, support, and upkeep of our software and hardware systems. This role serves as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly. The ideal candidate will possess strong organisational skills, technical expertise, and a proactive approach to problem-solving.Key Duties:Support Coordination:Act as the primary point of contact for supportAttend client and supplier meetings as the company''s supportTriage incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams.Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs.Maintenance Management:Schedule and oversee contracted maintenance activities, ensuring minimal disruption to operations.Coordinate with suppliers and internal teams for system updates, upgrades, andMaintain accurate maintenance recordsProblem Resolution:Investigate and resolve recurring issues by collaborating with cross-functionalAnalyse trends in support requests to identify opportunities for system or processEscalate complex problems to higher management or specialised teams ..... full job details .....