Application Support Manager

Application Support Manager Permanent Manchester Salary: £77,100 - £87,200 Working arrangements: Hybrid, with two days a week in the office including Thursday as the team anchor day Shape a proactive application support function for AQA''s growing technology portfolio. This is a new senior leadership role with the freedom to shape how AQA supports and manages its enterprise applications. You''ll move the function towards proactive service excellence, ensuring reliable, resilient and well-governed live services that give users the support they need. The portfolio includes Dynamics 365, Power Platform, Workday and enterprise AI, with scope continuing to grow. You''ll join the Enterprise Applications leadership team and lead the application support function. You''ll bring together internal teams, service owners and suppliers, put governance and customer experience at the centre of live service and ensure new and changed applications can move smoothly into support. In this role, you''ll be responsible for: leading the application support function and developing its people, with clear expectations and a focus on continuous improvement defining and improving end-to-end support and application management processes across the portfolio keeping governance, audit, risk, resilience and continuity at the centre of live service providing proactive support and clear communications for system users and citizen developers planning demand, priorities, capacity and the right blend of ..... full job details .....