Application Support Lead

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Digital Recruitment Specialist | GDS | Digital First | Discovery | Alpha | Beta | Live

6 months (initially)

Remote-working (UK-based)

Market Rates

The Opportunity:

We are seeking an experienced Application Support Lead to join a high-profile UK Central Government programme, delivered via a leading consultancy specialising in Digital Transformation.

This role will play a pivotal part in ensuring the stability, performance and continual improvement of a critical national application.

Skills and Experience:

Proven experience leading application support teams in complex environments.

Strong background in ITIL or service management frameworks, with a focus on continual service improvement.

Excellent stakeholder management and communication skills, with the ability to build effective relationships across technical and non-technical audiences.

Demonstrable experience of governance, audit preparation, and service reporting.

Previous experience supporting UK Government/GDS (GOV-UK) projects highly desirable.

Role and Responsibilities:

Leadership and Team Management

Ensure operational efficiency of incident and request support processes.

Oversee daily ticket triage, resolution and escalation.

Lead appraisals and professional development planning for team members.

Stakeholder and Supplier Engagement

Act as the bridge between Technology teams, the CIMS supplier and end-users.

Maintain strong working relationships across stakeholders and suppliers.

Provide clear and timely communication on incidents, fixes and updates.

Operations and Support

Develop and execute structured plans for internal and external audits.

Produce accurate KPI reports monthly or on request.

Proactively identify, report, and escalate security issues.

Prepare test environments and data for penetration/performance testing.

Governance

Maintain robust documentation, change control, and configuration management.

Work with product development to ensure support activities align with the roadmap.

NB:

Candidates must be eligible for BPSS security clearance which will be processed following successful interviews (5-7 days).

Please call Edward Laing here at ISR Recruitment on 07436 071 872 to learn more about our client and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology?

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology, Consulting, and Other

Industries

IT System Operations and Maintenance, IT Services and IT Consulting, and IT System Design Services

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