Application Support Lead

Application Support LeadClosing Date: 28/09/2025Location: BrightonSalary: £31,720 £39,520At BIMM University, we''re more than just an educational institution - we''re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.About the RoleAs Application Support Lead you will oversee and strengthen our core application support function at BIMM University. This pivotal role ensures our staff are well supported when using our key technology platforms, most importantly the Student Information System and its related applications.You ll lead a small team, manage escalations, and act as a trusted point of contact for stakeholders across the University. Working closely with colleagues in Technology and beyond, you ll play a key role in ensuring excellent service delivery, compliance, and continuous improvement.What You ll Do:Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and resolved quickly.Line manage and support the Application Support Advisor, offering guidance, supervision, and development opportunities.Act as the ..... full job details .....