Application Support Engineer

Application Support EngineerLocation: Craigavon, Northern IrelandJob Type: Full-timeShift Pattern: Monday to Friday, 9am to 5pmREED Technology are delighted to partner with a fantastic organisation who due to growth are seeking to recruit an Application Support Engineer. The successful candidate will be responsible for supporting, maintaining, and optimising business applications to ensure reliable performance, issue resolution, and user support. This role is crucial in acting as a first-line technical expert for operational systems, collaborating closely with IT, operations, and finance teams.Duties:Application Support and Maintenance:Provide day-to-day support for business applications such as TMS, ERP, and operational software.Troubleshoot and resolve application issues promptly.Test, configure, and deploy software updates, patches, and fixes.Assist in system integrations, upgrades, and deployments.User Support and Training:Respond to user queries related to business applications.Provide guidance and training to employees on application usage.Escalate complex issues to the Senior IT Support Engineer or IT Manager.Documentation and Reporting:Maintain accurate documentation for applications, workflows, and processes.Record incidents, resolutions, and known issues in support logs.Assist in reporting on application performance and recurring issues.Continuous Improvement:Identify opportunities to improve system performance and user experience.Support process optimisation ..... full job details .....