Application Support Engineer - Microsoft 365

Application Support Engineer We are seeking a highly organised and detail-oriented Application Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services particularly Entra ID, SharePoint, and PowerShell scripting. The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish. Key Responsibilities 1. Customer Onboarding and Implementation Support initial setup of client environments, including user accounts and site configurations. Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations). Act as liaison between clients and development teams to escalate and resolve issues. Advise on Microsoft 365 tenancy best practices. Assist with data import into SharePoint, resolving any issues that arise. Execute PowerShell scripts for bulk changes across customer environments. 2. Technical Support and Automation Serve as an internal escalation point for 1st Line Support queries. Collaborate with the Support team on resolving complex Microsoft 365-related issues. Automate routine or repetitive tasks to improve operational efficiency. 3. Documentation and Knowledge Management Maintain internal knowledge bases and troubleshooting documentation. Ensure accurate recording of client tenancy configurations and technical notes. Key Requirements Strong client service orientation ..... full job details .....