Application Support Engineer

Application Support Engineer 750 - 850 per day (inside IR35)6 monthsOn site The individual will be part of a small team of 1-2 support engineers in the day-to-day support and continuing support strategy of a complex, multi-technology application. They will ensure conformance with functional and non-functional requirements in accordance with defined Service Level Agreements, and ensure successful implementation of requested system changes.The project is based in the LBF Red area and the individual can expect to conduct infrequent visits to client sites across the country. They will be expected to be proactive, adaptable and work independently, on their own initiative, with minimal line manager direction.Double Trigger is a complex multi-technology application. The individual will be experienced in a number of technologies, contributing and leading support and update activities, and managing and developing individuals. Application Support has the following responsibilities:Part of a team of 1-2 Application Support Engineers on a high complexity application.Manages the handling of incidents, problems, service requests and changes.Ensures service management tool records for the above are correctly managed, for example kept up to date with the latest information, and related to other records as required (e.g. incident records linked to problem records where appropriate).Maintains a positive relationship with the client by demonstrating proactivity and implementing agreed ..... full job details .....