Application Support Engineer

We''re looking for an experienced Trading Application Support Analyst to join our IT Production team in London. You''ll work in a truly global, follow-the-sun environment, supporting mission-critical trading applications used across web, mobile and API channels.This is a hands-on, high-impact role for someone who enjoys problem-solving, working at pace and collaborating with teams across the business.CMC Markets is a global leader in online trading, trusted by clients worldwide for our award-winning platforms, cutting-edge technology and market expertise. Behind every trade is a highly skilled technology team ensuring our platforms remain stable, performant and available around the clock.What you''ll be doingProviding 1st and 2nd line application support for CMC Markets'' trading platformsEnsuring maximum availability and performance using a follow-the-sun support modelMonitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platformsResponding to alerts and incidents across production and non-production environmentsDiagnosing issues, implementing fixes where appropriate and escalating to development teams when requiredWorking closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third-party vendorsSupporting releases, deployments and change activities in line with agreed processesContributing to improvements in monitoring, automation, documentation and support processesParticipating in DR ..... full job details .....