Application Support Analyst

Application Support Consultant 32,000 - 35,000 per annum + benefits (25 days + bank holidays, pension)PermanentOffice based - 5x days per week in Southampton We''re looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments. You''ll be providing high-quality remote support to customers, troubleshooting technical issues, and working closely with implementation teams during go-lives and upgrades. The role requires someone who enjoys variety, problem-solving, and working in a busy support environment. Key responsibilities:Front-line and back-line support for ERP softwareTroubleshooting via phone, email and remote accessApplying configuration changes and fixes to live environmentsSupporting customer implementations and upgradesMaintaining case records and documentationProviding training to customers and colleagues Ideal experience:Previous experience in a software support roleStrong technical knowledge of ERP systemsGood SQL/database skillsConfident communicator with excellent customer service skillsAble to manage and prioritise workload independently Please apply directly with a CV and if suitable we will be in touch to provide more information. ..... full job details .....