Application Support Analyst

OverviewNottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.

Role and ResponsibilitiesAn opportunity has arisen to work within the Application Support Team within the Transformation Service Line. We are seeking an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team.

Provide customer-focused ICT support within a busy Application Support Team.

Answer telephone calls from clinical staff and use the call logging system; capture and maintain accurate and timely information.

Demonstrate advanced telephony and keyboard skills in day-to-day activities.

Maintain professionalism and effective communication, remaining calm under pressure.

Collaborate with the Transformation Service Line to understand and resolve user needs.

Qualifications and Requirements

Excellent knowledge of Microsoft desktop packages.

Understanding of patient-based clinical systems is desirable.

Knowledge of the Data Protection Act and issues around data confidentiality.

Excellent communication skills with the ability to remain calm under pressure and maintain a professional manner at all times.

About NHIS and the TrustWe are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. We expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation. We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Visa sponsorship and eligibilityNot all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9 April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Further informationFor further details / informal visits contact: Name: Mrs Heather MarshallJob title: Application Support Team LeaderEmail address: HeatherMarshall@nhs.netTelephone number: 07972 ..... full job details .....