Application Support Analyst - Sheffield

IT Support Analyst We''re hiring on behalf of a fast-growing SaaS client seeking a Senior Technical Support Specialist to deliver high-quality technical support across their cloud-based platforms. This is a key customer-facing role ideal for someone who thrives on problem-solving and cross-functional collaboration in a modern tech environment. Key ResponsibilitiesProvide expert support via Zendesk or similar systems.Troubleshoot issues across Windows, macOS, and networking environments (TCP/IP, DNS, VPNs).Support cloud applications, Java-based systems, and SaaS platforms.Manage SQL Server tasks (), including queries and backup/restore.Configure and support Windows Server, RDP, IIS, and MS Azure.Explain technical issues to non-technical users clearly and effectively.Use ITIL-aligned processes to resolve and escalate issues as needed.Maintain documentation and contribute to support knowledge base.Requirements5+ years in technical support, ideally in SaaS or enterprise IT.Strong experience with Zendesk (or similar), Windows/macOS, networking, and cloud services.Proficiency in SQL Server, Windows Server roles, and infrastructure monitoring tools.Knowledge of XML/JSON formatting, Java application support, and Apache Tomcat.Excellent communication and customer service skills.Bachelor''s degree in IT, Computer Science, or equivalent experience.Certifications like CompTIA A+/Network+ are a plus.By applying for this role, you consent to SGI contacting you by telephone regarding ..... full job details .....