Application Support Analyst

Digital Support AnalystJob Type: ContractLocation: South LondonDay rate: NegotiableWe are seeking a Digital Support Analyst to join our dynamic team. This role is crucial for ensuring the effective logging, monitoring, and resolving of Digital Support tickets, involving close liaison with in-house development teams, Business Analysts, and customer support teams across various European locations. You will play a key role in delivering exceptional digital support focused on customer service, adhering to company standards, and meeting agreed SLAs.Day-to-day of the role:Deliver day-to-day operational support to ensure systems and services are running effectively.Monitor performance, identify issues, and coordinate resolution efforts with internal teams and external partners.Support incident management processes, including triage, escalation, and effective communication.Collaborate with cross-functional stakeholders (e.g., IT, Digital, CRM, Martech, Vendors) to resolve issues and deliver improvements.Analyse trends and data to identify recurring issues and recommend proactive improvements.Contribute to projects, releases, and system enhancements, ensuring smooth implementation and business readiness.Document processes, controls, and procedures to support operational consistency and knowledge sharing.Ensure compliance with internal policies, standards, and service level agreements (SLAs).Support continuous improvement initiatives, including automation and process ..... full job details .....