https://jobs.co.uk/job/application-support-analyst-pearson-whiffin-recruitment-ltd--80443939-f7d5-4d7b-a5ff-4aab2a1062f1 RSS feed for Application Support Analyst at Pearson Whiffin Recruitment Ltd. en-gb Sat, 03 Oct 2026 00:37:31 GMT https://jobs.co.uk/job/application-support-analyst-pearson-whiffin-recruitment-ltd--80443939-f7d5-4d7b-a5ff-4aab2a1062f1 https://jobs.co.uk/job/application-support-analyst-pearson-whiffin-recruitment-ltd--80443939-f7d5-4d7b-a5ff-4aab2a1062f1 Fri, 02 Oct 2026 11:53:13 GMT Location: Maidstone | Salary: 10000-500000 Annual | Type: Permanent | IT Applications / Platform Support Analyst We are looking for a proactive and customer-focused IT Platform Support Analyst to join our growing technology team. This is an excellent opportunity for an experienced support professional who enjoys troubleshooting technical issues, working with SaaS platforms, and acting as a key point of contact for both internal and external stakeholders. As the IT Platform Support Analyst, you will play a critical role in maintaining the performance and reliability of business-critical platforms. You will investigate incidents, monitor system health, manage support tickets, and work closely with technical teams to ensure issues are resolved efficiently and effectively. Key Responsibilities Act as the primary point of contact for platform-related support queries and incidents. Investigate, diagnose, and resolve technical issues across business-critical applications and platforms. Monitor platform performance using monitoring and alerting tools, proactively identifying potential issues before they impact users. Log, track, prioritise, and manage incidents and service requests through the call logging/ticketing system. Escalate compl... Permanent