Application Support Analyst - Nottingham

Application Support Analyst - Nottingham - Hybrid Working An Application Support Analyst with some experience in supporting software applications is required by a leading company in Nottingham. If you have any experience with Legal IT applications such as Practice Evolve, InTapp, iManage, Bighand, Laserforms, Envisio, Elite 3E, Aderant, Visualfiles or Proclaim then this would be a bonus. TheApplication Support Engineer will provide effective, high-quality, responsive, customer-oriented and professional specialist support on their legal business applications to all staff within the firm.Experience needed:Working within an IT Support, Application Support role for a Law firm / professional services or as an End user of Legal applications wanting to move into SupportHave had experience with one of InTapp, iManage, Elite 3E, Bighand or another legal application would be a bonus You will become a key part of the IT team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application expert. (Full training will be given on applications you have not had exposure to.)Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who ..... full job details .....