Application Support Analyst

Application Support AnalystLocation: Exeter (Hybrid - 4 days a week in office)Salary: Up to 30,000 + benefits Looking to build a career in SaaS? We''re working with a growing software company looking for an Application Support Analyst to join its Exeter based support team. This is an excellent opportunity for someone with customer service, application support, technical support or software support experience who enjoys solving problems and helping customers get the most from technology.What you''ll be doing:Providing first line support via phone, email and ticketing systemsTroubleshooting software issues and user queriesHelping customers maximise their use of the platformEscalating more technical issues where requiredWorking closely with internal support and technical teams What we''re looking for:Excellent communication and customer service skillsStrong problem-solving and logical thinking abilityExperience in customer support, technical support, application support or software support Why join?Full product training providedClear progression into 2nd/3rd line and Software Development rolesHybrid working and flexible hoursFriendly, collaborative team cultureGenuine long-term career development opportunities This role would suit someone early in their support career who is looking to join a growing software business and develop valuable SaaS experience. Are you interested to find out more?If so, please contact James Chau at ..... full job details .....