Application Support Analyst - Birmingham

Application Support Analyst Hybrid working - 2 days in the Birmingham office (North Birmingham next to M6) Salary up to £36K per annumMy client is a multi-national Software company specialising in providing highly scalable and class-leading ERP business solutions for a broad range of manufacturing, retail and distribution companies.Their ERP Software platform is the core product designed to be feature-rich, affordable and configurable and combined with their Cloud SaaS ERP platform provides industry-leading software that has a wide-ranging set of features. They work with over 10,000 companies in the UK, USA and around the world.This company prides itself on being a great place to work, offering a competitive salary, a generous benefit package and the opportunity for flexible working.Role Summary:You should possess advanced skills and prioritise customer satisfaction, demonstrating outstanding communication abilities.Your primary role will involve adeptly resolving technical challenges pertaining to ERP software, all while upholding the highest standards of customer service. It''s important to note that the designated support hours align with the UK time zone, spanning from 9:00 AM to 5:30 PM.Main Tasks: Accurately recording customer-reported requests through telephone, portal, and email. Serving as the initial point of contact for customers encountering related issues. Advocating for the utilisation of the online customer portal. Discerning the priority of new ..... full job details .....