Application Support Analyst

JOB ROLE - APPLICATION SUPPORT ANALYSTLOCATION - BIRMINGHAM (3 OFFICE DAYS PER WEEK)DURATION - FIXED TERM CONTRACT (RUNNING UNTIL END OF 2026)SALARY - £51,102 We are working with a Midlands based Purpose-Led Organisation who deliver care and community services at Scale, who are looking for an Application Support Analyst to join their Technology and Transformation team.You will be focused on providing 2nd and 3rd line support across key business systems, liaising with stakeholders on delivering system improvements, enhancements and testing, and you will support the Application Support Manager with ongoing development and optimisation of their applications. Specific experience with Housing Management Systems is essential. KEY RESPONSIBILITIES:- Act as 2nd and 3rd line support for key business systems.- Work with the Service Desk team to share knowledge and best practices. - Work with the Application Support Manager to identify and engage with business stakeholders to understand the business strategy and demands.- Contribute to the change and upgrade roadmap for key business systems. - Work with the Application Support Manager to plan and deliver upgrades and implementations with testing schedules and release programmes. KEY EXPERIENCE:- Experience working in Application Support/System Analysis Roles, particularly as a 2nd and/or 3rd line analyst.- Experience working with Housing Management Software, specifically with Northgate is desirable.- Experience of configuration, coding ..... full job details .....