https://jobs.co.uk/job/application-support-analyst-ascend-consulting--f7f8c61e-cbe4-4122-b98b-7c5d95cae0a9 RSS feed for Application Support Analyst at Ascend Consulting. en-gb Sat, 03 Oct 2026 00:34:47 GMT https://jobs.co.uk/job/application-support-analyst-ascend-consulting--f7f8c61e-cbe4-4122-b98b-7c5d95cae0a9 https://jobs.co.uk/job/application-support-analyst-ascend-consulting--f7f8c61e-cbe4-4122-b98b-7c5d95cae0a9 Fri, 02 Oct 2026 11:53:14 GMT Location: Andover | Salary: 30000.00-30000.00 Annual | Type: Permanent | Application Support Analyst, Software, Accountancy Software, Andover, Hampshire to £30,000 (Hybrid) This is a great role for an Application Support Analyst to join an exciting Software company and to be part of their growth journey. The Application Support Analyst plays a key role in delivering high-quality support to customers using their products. The role covers triaging and managing customer enquiries, troubleshooting and resolving issues, creating detailed bug reports and assisting with software testing. It also contributes to the development of self-service resources and processes and builds subject matter expertise in the TASS Finance product software solution. KEY RESPONSIBILITIES Customer Support Provide support to customers via the service desk system, email and phone. Respond promptly to customer enquiries and issues. Offer clear and concise guidance on product features and functionality. Ensure a high level of customer satisfaction through professional, courteous communication. Apply strong product knowledge to assist customers effectively. Triage and Case Management Triage and manage customer enquiries and issues, recording activity on each case through the se... Permanent